Terms & Conditions

These Terms and Conditions apply to all purchases made through our website.

By placing an order with us, you agree to these Terms and Conditions, our Privacy Policy, and our Shipping and Returns policies.

We are committed to providing clear, fair, and transparent terms in line with New Zealand consumer law.

Business Information

Business Name: Salt & Soul
Location: Kāpiti Coast, New Zealand
Contact Email: orders@saltandsoul.co.nz

We operate from New Zealand and supply products to customers throughout New Zealand.

We sell clothing and related products through our online store.

We make every effort to ensure that:

• Product descriptions are accurate
• Images represent the product as closely as possible
• Prices are correct
• Stock availability is updated regularly

However:

• Colours may vary slightly depending on screen settings
• Availability may change without notice

Under New Zealand law, businesses must not provide misleading information about goods or services.

When you place an order:

• You are making an offer to purchase a product
• We reserve the right to accept or decline your order
• A contract is formed once payment is accepted and the order is confirmed

We may cancel orders if:

• A product is unavailable
• There is an error in pricing
• Payment is not authorised
• Fraud is suspected

If we cancel your order, you will receive a full refund.

All prices:

• Are listed in New Zealand Dollars (NZD)
• Include GST (where applicable)
• Exclude shipping unless stated

Shipping costs are calculated at checkout.

We reserve the right to change prices at any time without notice.

We accept secure online payments through approved payment providers.

Payment must be received in full before your order is processed.

We do not store credit card information.

We ship throughout New Zealand.

Delivery timeframes are estimates only and may vary due to:

• Courier delays
• Weather events
• Rural delivery locations
• Busy periods

Once your order has been shipped, we are not responsible for delays caused by the courier.

Risk of loss passes to the customer once the goods are delivered.

We comply fully with the Consumer Guarantees Act 1993.

This means:

• Products must be of acceptable quality
• Products must match their description
• Products must be fit for purpose

If a product does not meet these guarantees, you are entitled to a remedy such as:

• Repair
• Replacement
• Refund

These rights apply automatically under New Zealand law.

We understand that sometimes you may change your mind.

We may offer returns or exchanges for change-of-mind purchases provided that:

• The item is returned within 30 days
• The item is unworn
• The item is unwashed
• The item is in original condition

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Sale items may not be eligible for change-of-mind returns.

If your item arrives damaged or faulty:

Please contact us as soon as possible.

We will:

• Repair the item
• Replace the item
• Provide a refund

This will depend on the nature of the issue.

We may request:

• Photos of the item
• Proof of purchase

All content on this website is owned by us, including:

• Logos
• Images
• Designs
• Text
• Graphics

You may not:

• Copy
• Reproduce
• Distribute
• Modify

any content without written permission.

You agree not to:

• Use the website for unlawful purposes
• Attempt to damage or disrupt the website
• Interfere with website security
• Use automated systems to access the website

We reserve the right to suspend access if misuse occurs.

We collect personal information to:

• Process orders
• Deliver products
• Communicate with customers
• Improve our services

We handle personal information in accordance with the Privacy Act 2020, which regulates how organisations collect, store, and use personal data.

To the maximum extent permitted by law:

We are not liable for:

• Indirect loss
• Consequential loss
• Loss of profits
• Loss caused by delays beyond our control

Nothing in these Terms limits your rights under New Zealand consumer law.

We may update these Terms and Conditions from time to time.

Changes will take effect immediately once published on this website.

It is your responsibility to review these Terms periodically.

These Terms and Conditions are governed by the laws of New Zealand.

Any disputes will be handled under New Zealand law.

If you have any questions about these Terms and Conditions, please contact us:

Email: orders@saltandsoul.co.nz
Location: Kāpiti Coast, New Zealand