Refund and Returns Policy

We want you to feel confident when shopping with us.
If something is not quite right, we will always do our best to make it right.

This policy is designed to be fair, simple, and in line with New Zealand consumer law.

Under the Consumer Guarantees Act, all products must be:

• Of acceptable quality
• Fit for purpose
• As described
• Free from defects

If your item does not meet these guarantees, you are entitled to a repair, replacement, or refund.

These rights apply automatically and cannot be excluded.

We understand that sometimes you may change your mind, order the wrong size, or decide a product is not quite what you expected.

We accept change-of-mind returns provided that:

• The item is returned within 30 days of delivery
• The item is unworn
• The item is unwashed
• The item is in original condition
• The item has not been damaged

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Once we receive the item and confirm it meets these conditions, we will provide:

• Store credit
• Exchange
• Refund

Faulty or Damaged Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible.

We will:

• Repair the item, or
• Replace the item, or
• Provide a full refund

depending on the situation.

We may ask for:

• Photos of the item
• Your order number

We will always work quickly to resolve the issue.

If you need a different size, we are happy to help.

You may request an exchange within 30 days of receiving your order.

The item must be:

• Unworn
• Unwashed
• In original condition

Customers are responsible for return shipping costs unless the item is faulty.

Once your return is received and approved:

• Refunds will be processed to the original payment method
• Processing typically takes 3–5 business days
• Your bank or payment provider may take additional time to complete the transaction

For hygiene and quality reasons, we cannot accept returns for:

• Items that have been worn or washed
• Items that are damaged after delivery
• Final sale or clearance items (unless faulty)
• Gift cards

This does not affect your rights under the Consumer Guarantees Act.

To request a return or exchange, please contact us with:

• Your order number
• The reason for the return
• Photos (if the item is faulty or damaged)

We will provide instructions for the next steps.

We are a small, family-run business, and every order matters to us.

If something goes wrong, we will always do our best to fix it quickly and fairly.

Because good service should feel simple — just like life by the sea.