Privacy Policy

Last updated: 18 April 2026

At Salt & Soul, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

We handle all personal information in accordance with New Zealand’s Privacy Act 2020.

Business Name: Salt & Soul
Location: Kāpiti Coast, New Zealand
Email: orders@saltandsoul.co.nz

We are a New Zealand-based online clothing store.

We may collect personal information when you:

• Place an order
• Create an account
• Contact us
• Subscribe to emails
• Browse our website
• Enter a promotion or giveaway

This information may include:

• Name
• Email address
• Phone number
• Delivery address
• Billing address
• Purchase history
• Payment details (processed securely by payment providers)
• IP address
• Device or browser information

We only collect information that is necessary to provide our products and services.

We use your information to:

• Process and deliver orders
• Communicate with you about your purchase
• Provide customer support
• Send updates and promotions (if you have opted in)
• Improve our website and services
• Prevent fraud or misuse
• Meet legal obligations

We do not sell your personal information.

All payments are processed securely through trusted third-party payment providers.

We do not store your credit card or payment details on our servers.

Our website uses cookies to improve your experience.

Cookies help us:

• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Provide a smoother shopping experience

You can disable cookies in your browser settings if you prefer.

If you subscribe to our emails, we may send:

• Product updates
• Promotions
• News about our brand
• Special offers

You can unsubscribe at any time by clicking the unsubscribe link in any email.

We will never send marketing messages without your consent.

We may share your information with trusted service providers who help us operate our business, such as:

• Payment providers
• Courier companies
• Website hosting services
• Email marketing platforms
• Analytics providers

These providers only receive the information necessary to perform their services.

We do not sell or rent your personal information to third parties.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure

Your information is stored securely using trusted systems and providers.

While we take security seriously, no online system can guarantee complete security.